Customer Service Coordinator

2 weeks ago

Bayside, New York, Australia Hudson Australia Full time

Job Summary

We are seeking a skilled Customer Service Coordinator to join our team at Hudson Australia. In this role, you will be responsible for coordinating daily interactions, quotations, queries, and work orders between our customers and technicians. You will assist in managing customer accounts and meeting reporting requirements set by clients.

About the Role

  • Coordinate daily interactions between customers and technicians.
  • Assist in managing customer accounts and meeting reporting requirements.
  • Perform administrative tasks, including reporting and updates to the customer portal.

Key Responsibilities

  • Coordinate daily interactions, quotations, queries, and work orders between customers and technicians.
  • Assist in managing customer accounts and meeting reporting requirements set by clients.
  • Perform administrative tasks, including reporting, non-programmed visits, and updates to the customer portal.
  • Maintain the database, ensuring accurate information entry into our system.

Requirements

  • Minimum 2 years of experience in a customer service role.
  • Proficiency in MS Office products and intermediate computer skills.

What We Offer

We offer a supportive work environment, opportunities for professional development, and a chance to make a real difference in the lives of our customers.

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