Customer Service Representative

2 days ago


Bayside, New York, Australia Belgravia Leisure Full time
About BK Gymnastics

BK Gymnastics is a dynamic organization that provides a fun and engaging environment for children to learn and develop fundamental gymnastics skills. We strive to create an exceptional experience for all our customers, and we are seeking a highly motivated and customer-focused individual to join our team.

Job Summary

We are currently looking for a Customer Service Officer to play a key role in ensuring that all customers feel welcome, engaged, and supported throughout their visit to our centre. The successful candidate will be responsible for providing exceptional customer service, answering class enquiries, billing support, and maintaining a high standard of presentation in the Centre.

Duties and Responsibilities
  • Ensure all members are welcome and supported when in the Centre
  • Support the Centre Manager in customer engagement and retention programs
  • Ensure all enquiries are being answered in a timely and efficient manner
  • Work closely with the Centre Manager to promote marketing programs and initiatives
  • Assist with stock control and ordering
  • Maintain a high standard of presentation in the Centre
  • Perform reception / front desk duties
  • E nsure the confidentiality, credibility, and safety of all members on site
Requirements and Qualifications

To be successful in this role, you will need to have a strong attention to detail, excellent communication skills, and a customer-focused attitude. You should also be able to work effectively as part of a team and provide exceptional customer service.

Key Skills and Qualities
  • A 'can-do' attitude and a customer service focus
  • Enjoy working with children
  • Strong attention to detail
  • Proven history in customer service, administration, or sport and recreation fields (an advantage but not essential)
  • Availability in key after-school sports time-slots (3pm to 8pm Monday to Friday and Saturday morning to 2pm - ** do not need to be available for all times **)
Benefits of Working with Us

BK Gymnastics offers a friendly and dynamic working environment, ongoing support, and professional development opportunities. As a valued member of our team, you will have the opportunity to grow and develop your skills, while making a positive impact on the lives of children and families in our community.

The estimated salary range for this position is AU$55,000 - AU$65,000 per annum, depending on experience. If you are a motivated and customer-focused individual who is passionate about working with children, we would love to hear from you.



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