Customer Service Representative
20 hours ago
About the Role
BK Gymnastics is seeking a highly motivated and customer-focused Customer Service Officer to join our team. As a key member of our centre, you will play a vital role in ensuring that every customer has an exceptional experience from the moment they enter our facility.
Key Responsibilities
- Provide exceptional customer service to all members and visitors
- Support the Centre Manager in customer engagement and retention programs
- Answer class enquiries and provide billing support in a timely and efficient manner
- Work closely with the Centre Manager to promote marketing programs and initiatives
- Assist with stock control and ordering
- Maintain a high standard of presentation in the Centre
- Perform reception/front desk duties
- Ensure the confidentiality, credibility, and safety of all members on site
Requirements
- Must have a 'can-do' attitude and a customer service focus
- Enjoy working with children
- Strong attention to detail
- Proven history in customer service, administration, or sport and recreation fields an advantage but not essential
- Availability in key after-school sport time-slots (3pm to 8pm Monday to Friday and Saturday morning to 2pm)
What We Offer
BK Gymnastics offers a friendly and dynamic working environment, ongoing support, and professional development opportunities.
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