Customer Service Representative

3 weeks ago


Parramatta Park, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Unlock a Rewarding Career in Banking

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We are seeking an experienced and customer-focused individual to join our team as a Banking Consultant at our Westfield Parramatta branch.

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This is a permanent, part-time opportunity with a total weekly rostered hours of 27.00 hours across various shifts, including Monday to Friday.

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In this role, you will play a key role in delivering exceptional customer service and ensuring customers receive a seamless banking experience through end-to-end financial needs and goals.

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You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience, contributing to significant uplifts in customer engagement and advocacy.

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Key Responsibilities:

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  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.">
  • Actively participate in and support bank programs and initiatives.">
  • Take responsibility for 'know your customer' from a risk perspective and ensure compliance with ANZ and branch policies and procedures.">
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Requirements:

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  • Exceptional customer focus with retail experience being an advantage.">
  • Experience in using technology, working knowledge in different digital channels being an advantage.">
  • Able to multi-task and highly adaptable to change and ambiguity.">
  • Willingsness to work in a collaborative team environment.">
  • Sound understanding of compliance.">
  • Excellent communication and interpersonal skills.">
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About Us:

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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

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As a Banking Consultant, you'll have the opportunity to contribute to a range of activities that promote customer satisfaction, loyalty, and retention, including transactions, needs-based conversations, and educating customers on financial solutions available.

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Our team works collaboratively to provide excellent customer service, manage conflicts, and resolve issues promptly and fairly. We value diverse backgrounds, perspectives, and life experiences, and encourage applications from everyone.

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About the Role:

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This is a fantastic opportunity to work in a dynamic and supportive team environment, develop new skills, and achieve personal and professional growth.

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You will have access to ongoing training, coaching, and opportunities for advancement within the company, so you can reach your full potential and succeed in your career.

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Estimated Salary Range: $60,000 - $80,000 per annum, depending on location and experience. You will also enjoy a range of benefits including flexible working arrangements, health and wellbeing services, and discounts on selected products and services from ANZ and more.



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