Customer Service Representative

1 day ago


Parramatta Park, Queensland, Australia Randstad Full time

This is an exciting opportunity to work for the NSW Government, a renowned employer in Australia. The Government fosters an inclusive and diverse workforce, with dynamic office environments and flexible work options.

About your new role

A government agency in NSW seeks multiple Customer Service Representatives to deliver critical support services essential for the department's operations. Ideal candidates should thrive in a fast-paced, high-volume contact centre environment that is constantly evolving.

Key responsibilities

  • Respond to enquiries from internal and external customers and stakeholders related to service delivery, invoices and reports to ensure accurate information is communicated promptly.
  • Process customer data using relevant information systems to support timely and accurate invoices and reports.
  • Maintain records of customer communication data and feedback through database management.
  • Provide exceptional support and expertise in word processing, accurate data entry and current spreadsheet skills to support team communication needs.
  • Contribute to various administrative tasks to support the team.

Requirements

  • Full-time availability on weekdays from 9am to 5pm on site. Hybrid working available after training.
  • Excellent customer service experience.
  • Previous experience in a call centre or customer-facing role.
  • Prior government experience is preferred but not necessary.
  • Proficiency in Microsoft Office suite, particularly Outlook and Teams.

Salary and benefits

The estimated annual salary range for this position is between $72,000 to $84,000 per year, depending on experience and qualifications. Working for the NSW Government offers numerous benefits, including opportunities for professional growth, a supportive work environment, and flexible work arrangements.

About Randstad

Randstad is a leading recruitment agency committed to providing equal employment opportunities and embracing diversity. We actively encourage applications from individuals from diverse backgrounds.



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