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Administrative Support Professional
1 month ago
NextSense is a not-for-profit organisation dedicated to supporting individuals with vision or hearing loss across Australia. Our mission is to empower people to achieve their full potential by providing holistic services that cater to their unique needs.
Salary and BenefitsWe offer a competitive remuneration package, classified at Band 1 of the IAH Services Admin Stream of our NextSense Enterprise Agreement. Salary packaging with Advantage allows you to increase your take-home pay, while extensive personal/carer's leave support ensures your work-life balance is maintained.
In addition, you will enjoy 2 weeks paid leave over Christmas, in addition to 4 weeks annual leave, as well as 14 weeks paid parental leave for primary carers and 6 weeks for secondary carers. Our wellbeing program, including an Employee Assistance Program, fosters a collaborative work environment where you can grow and thrive.
The RoleThis permanent full-time Administration Assistant position commences in early 2025, working 38 hours per week and reporting directly to the Client Services Network Lead. As a friendly face on our team, you will play a vital role in ensuring exceptional service delivery to our Deaf and Hard of Hearing clients.
Your responsibilities will include:
- Providing high-quality customer service as the first point of contact for all clients, families, and incoming enquiries
- Effectively using the electronic client management system to book appointments, maintain records, and bill clients
- Balancing collaboration and autonomy by managing a shared inbox
- Providing support to NextSense therapists, including diary management, assisting with operational tasks and projects, and assisting clinical staff with enquiries
- Liaising with clients, visitors, and external partners, such as hospitals, cochlear implant providers, and other allied health professionals
- Creating individualised service agreements for National Disability Insurance Scheme (NDIS) funded clients
- Providing general administrative support to other NextSense services as required
To be successful in this role, you will need to demonstrate:
- A solutions-focused approach with a proactive 'can-do' attitude
- Highly proficient Microsoft Office skills
- Prior experience in providing administrative support and following established procedures and guidelines
- Excellent verbal and written communication skills, with attention to detail
- Ability to work with sensitivity, maintaining confidentiality and privacy when handling client information
- Strong time management skills and the ability to navigate multiple competing priorities
- Ability to balance working autonomously as well as collaboratively within a team
- A valid NSW Working With Children Check and clear Criminal Record Check
We are committed to fostering a positive and supportive work environment, offering opportunities for growth and professional development. If you have any questions or would like to discuss this opportunity further, please don't hesitate to reach out.
