Customer Service and Sales Representative
4 weeks ago
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose.
We enable our customers' success by providing practical and reliable equipment solutions and support.
The RoleThis exciting opportunity is for a Customer Service and Sales Representative to join our Leongatha Branch in the parts department.
You will be responsible for proactively reaching out to customers, providing information on Brandt parts and services, and ensuring a seamless service experience.
- You will conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
- You will meet and exceed sales targets and key performance indicators (KPI's) related to parts and service sales.
- You will assist customers in identifying their parts and service needs accurately.
- You will provide detailed information on Brandt parts, pricing, and service options.
- You will collaborate with the service team to schedule appointments and allocate resources efficiently.
- You will assist customers in understanding the importance of routine maintenance and recommend appropriate service on equipment needs.
- You will maintain accurate records of customer interactions, orders, and service history in our CRM system.
- You will follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
To be successful in this role, you will have:
- Previous sales experience in a similar industry.
- Strong knowledge of agriculture equipment parts and service.
- Excellent communication and interpersonal skills.
- Ability to build rapport and maintain positive relationships with customers.
- Results-driven with a focus on achieving sales targets.
- Proficiency in computer systems and software used in customer relationship management (CRM).
- Ability to work independently and as part of a team.
- An attractive remuneration package, estimated at around $60,000-$80,000 per annum.
- Ongoing training and development opportunities.
- Advancement opportunities within our growing business.
- An Employee Assistance Program to support your well-being.
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