Technical Support Specialist
2 months ago
Service Desk Role Overview
Green Light Worldwide is seeking a skilled Service Desk Analyst to join their team on a 6-month contract with potential extensions. This role offers a hybrid work environment and the opportunity to work with a growing consulting organisation.
Key Responsibilities
- Provide high-quality Level 1 technical support to end-users, resolving issues efficiently and effectively.
- Handle Level 2 support tasks as needed, demonstrating advanced troubleshooting skills.
- Utilise knowledge of Microsoft technologies to assist with software and hardware issues.
- Perform basic network troubleshooting to ensure connectivity and performance.
- Support on-premises Windows environments, particularly those running on VMware.
- Maintain accurate records of support requests and resolutions using our ticketing system.
- Collaborate with other IT team members to escalate and resolve complex issues.
- Occasionally assist on-site, requiring a valid driver's license and access to a car.
Requirements
- Proven experience in a Service Desk or similar technical support role.
- Strong customer service skills with a focus on user satisfaction.
- Proficiency in Microsoft technologies (Windows OS, Office Suite, etc.).
- Basic understanding of networking principles and troubleshooting.
- Experience with VMware and on-premises Windows environments.
- Ability to work independently and remotely, with occasional on-site support.
- Valid driver's license and access to a car for on-site assistance.
- Certifications in relevant technologies (e.g., Microsoft Certified, VMware Certified) are preferred.
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