Technical IT Support Specialist
1 week ago
Firm Overview
Arnold Bloch Leibler is a leading Australian commercial law firm with offices in Melbourne and Sydney, providing strategic legal and commercial advice to a diverse range of clients.
About Us
We are committed to delivering innovative, commercially focused advice and being involved in landmark transactions that shape the country's future. Our aim is to set the standard for our clients' most important legal matters.
Salary
The salary package offered for this position is estimated to be around $80,000 - $110,000 per annum, depending on experience.
Job Description
The Technical IT Support Specialist plays a vital role in maintaining the smooth operation of our helpdesk service and working with our Technology team to deliver high-quality service to all users.
Key Responsibilities
- Act as the first point of contact for IT-related incidents and requests, resolving issues promptly and courteously via phone, email, or in person.
- Troubleshoot software problems individually and with the wider IT team as needed.
- Identify common issues and escalate them for further troubleshooting and resolution.
- Set up, configure, and relocate IT equipment as required.
- Register and issue loan IT equipment.
- Troubleshoot hardware problems and log service calls with external providers.
- Arrange teleconferencing and video conferencing meetings, including liaising with presenters and troubleshooting technical issues.
- Record helpdesk incidents and other tasks in our database.
- Assist with ongoing maintenance of computer asset tracking and updates.
Requirements
To be successful in this role, you will have:
- A strong interest and passion for technology, with some relevant experience gained in a professional services or corporate environment.
- A robust technical skill set and dedication to excellence, with a willingness to contribute to our high-performing team.
- Sophisticated communication skills, strong attention to detail, and a proactive, service-oriented approach to work.
Benefits
We offer a competitive salary package, along with a range of benefits, including:
- Fully subsidised corporate gym membership.
- An in-house café offering fully subsidised beverages and snacks.
- Discounted corporate health plan.
- Staff social events.
- A health and well-being program, including daily provision of fresh fruit.
- Complimentary legal advice for wills, estate planning, and conveyancing.
- A prime CBD office location.
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