Highly Skilled Technical Support Specialist

1 day ago


Melbourne, Victoria, Australia Grow Talent Full time
Job Overview

We are seeking a highly skilled technical support specialist to join our team in Melbourne, VIC. As a dedicated Service Desk Agent, you will be responsible for providing exceptional technical support services to our clients.

About the Role:

  • This is an exciting opportunity to work with a leading provider of managed services and contribute to delivering high-quality support services.
  • You will be part of a dynamic environment where you can develop your technical expertise and enhance your problem-solving skills.

Key Responsibilities:

  • Provide specialized technical support via telephone or email in a Helpdesk environment.
  • Identify complex technical issues and escalate them effectively to senior staff or external vendors.
  • Log and document technical solutions and update users throughout the problem-resolution process.
  • Develop and maintain specialist knowledge of supported products and their related technologies.
  • Conduct training for Helpdesk/IT support staff.
  • Contribute to process and project improvements to enhance efficiency and service delivery.

Requirements:

  • A baseline security clearance is mandatory.
  • You should have 1-2 years of relevant technical support experience.
  • You must have a strong understanding of common desktop applications, systems administration, and network engineering.
  • You should possess advanced problem-solving skills with a high service orientation and excellent communication abilities.

What We Offer:

  • A long-term contract role starting 13 January 2025, ending 30 September 2026.
  • Consistent work hours between 7 a.m. and 7 p.m., Monday to Friday, with a rotating roster.
  • Comprehensive training and clear key performance indicators (KPIs) to help you succeed.
  • The opportunity to be part of a supportive team in Melbourne, VIC (on-site position).

Salary Range: $80,000 - $100,000 per annum depending on experience.



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