Highly Skilled Technical Support Specialist
1 day ago
We are seeking a highly skilled technical support specialist to join our team in Melbourne, VIC. As a dedicated Service Desk Agent, you will be responsible for providing exceptional technical support services to our clients.
About the Role:
- This is an exciting opportunity to work with a leading provider of managed services and contribute to delivering high-quality support services.
- You will be part of a dynamic environment where you can develop your technical expertise and enhance your problem-solving skills.
Key Responsibilities:
- Provide specialized technical support via telephone or email in a Helpdesk environment.
- Identify complex technical issues and escalate them effectively to senior staff or external vendors.
- Log and document technical solutions and update users throughout the problem-resolution process.
- Develop and maintain specialist knowledge of supported products and their related technologies.
- Conduct training for Helpdesk/IT support staff.
- Contribute to process and project improvements to enhance efficiency and service delivery.
Requirements:
- A baseline security clearance is mandatory.
- You should have 1-2 years of relevant technical support experience.
- You must have a strong understanding of common desktop applications, systems administration, and network engineering.
- You should possess advanced problem-solving skills with a high service orientation and excellent communication abilities.
What We Offer:
- A long-term contract role starting 13 January 2025, ending 30 September 2026.
- Consistent work hours between 7 a.m. and 7 p.m., Monday to Friday, with a rotating roster.
- Comprehensive training and clear key performance indicators (KPIs) to help you succeed.
- The opportunity to be part of a supportive team in Melbourne, VIC (on-site position).
Salary Range: $80,000 - $100,000 per annum depending on experience.
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