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Strategic Sales Leader

4 weeks ago

Sydney, New South Wales, Australia Dext Full time

We are seeking a seasoned SaaS sales professional to lead our growth strategy across New Business, Account Management, and Customer Success in Australia.

About the Role

The successful individual will have a strong SaaS business background and will illustrate passion for the success of Dext's customers.

Your Key Responsibilities

  • Day-to-day management of Sales, Account Management, and Customer Success teams within Australia.
  • Partner across the Sales, Account management, and Customer Success teams to achieve and over-deliver on Net New MRR (monthly recurring revenue) targets, retention, upsell opportunities, and successful adoption of Dext products.
  • Take existing successful global processes, support the creation of local processes, and work with the local teams to adapt and deliver world-class sales, account management, and customer success experiences.
  • Support Sales operating performance across Australia.
  • Own Account Management operating performance across Australia, including retention and expansion.
  • Own Customer Success to ensure customers gain the maximum return from their investment, resulting in high satisfaction levels and upselling opportunities.
  • Work closely with corporate headquarters development, operations, and product management teams to convey evolving customer requirements, handle technical and operations requests, and act as a manager for the teams that both champion and guide our customers in their deployment of our technologies.
  • Identify points of risk and opportunity to drive retention and increase sales.
  • Analyse customer data to generate insights and performance reports. Use this data to provide recommendations on strategies for maximising revenue.
  • Advocate for customer needs/issues across departments (Marketing, Product).

Requirements

  • A seasoned SaaS sales professional with 10+ years' experience, including 4+ years in team management.
  • A proactive and results-oriented leader who consistently meets or exceeds targets.
  • Strong skills in coaching and developing talent, fostering a high-performance culture.
  • Analytical, data-driven, and skilled at refining strategies based on sales metrics.
  • Sound judgment, problem-solving, and decision-making ability.
  • The ability to plan, execute, and deliver multiple projects while staying organised and delivering against expectations.
  • Excellent business writing skills.
  • Strong commercial acumen.
  • Experience forecasting revenue growth.
  • Demonstrated experience working towards targets/quota.
  • Experience within a high-growth or change environment.
  • Experience in SaaS-based businesses and implementing and cross-selling a Multi-Product Platform.
  • Active listening skills and high emotional intelligence.
  • Highly skilled in delivering expert-level consultative sales.