Regional Team Lead

3 days ago


Melbourne, Victoria, Australia Prezzee Full time

About Prezzee

As a Senior Manager at Prezzee, you will be responsible for leading a regional team of customer care agents, driving performance and ensuring service deliverables are met. With a strong focus on customer operations, Prezzee is committed to delivering exceptional customer experiences.

Job Description:

This role involves managing a regional Customer Care team, connecting them to Prezzee's values, vision, and purpose. Key responsibilities include partnering with Global Customer Care Managers and the broader CC team to leverage support, knowledge sharing, and team resources.

Requirements:

  • Proven work experience as a manager in a service-focused environment.
  • Excellent communication and interpersonal skills to build relationships with key stakeholders (internal and external).
  • Leadership experience, ideally managing remote customer care centers.

Estimated Salary: $150,000 - $200,000 per annum, based on industry standards.

Location: AU



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