Customer Experience Representative
2 weeks ago
We are looking for an experienced and motivated Customer Care Specialist to join our team.
This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and working closely with the field sales and operations teams to ensure customer satisfaction.
Your Key Responsibilities:- Monitoring Customer Shipments to provide proactive updates to customers and to problem solve
- Assist with the customer onboarding process
- Commercial ownership of customer accounts and driving continuous improvement initiatives with customers
- Quotation management
- Customer data management, maintenance, and integration of customer data into internal systems.
- Operational relationship management
- Reporting and performance analysis
- Excellent customer service skills, both verbal and written
- Strong problem solver and being able to think outside the box
- Strong computer skills and a fast learner as we use our own internal systems
The ideal candidate will have experience in a similar role and be comfortable working in a fast-paced environment. We offer flexible working arrangements to our employees, including the ability to work from home and flexibility in regards to daily working hours.
We will help you to achieve your goals with continuous professional development and regular career progression discussions. Emphasis is placed on our annual Individual Development Goals and is supported with both internal and external training opportunities.
Why Work for Us?We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aim to achieve carbon neutrality for our sea freight shipments by 2030.
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