Customer Experience Representative

2 weeks ago


Melbourne, Victoria, Australia Scape Full time
Delivering Exceptional Service

We are seeking a highly skilled Customer Experience Representative to join our team at Scape. As the face of our company, you will be responsible for delivering top-notch service and support to our residents and visitors.

Scape's vision is to provide an exceptional living experience for our students, and we are looking for someone who shares this passion. If you have excellent communication and organizational skills, a knack for problem-solving, and a passion for delivering outstanding customer experiences, we want to hear from you

About the Role

  • Provide exceptional service and support to our residents and visitors.
  • Develop and maintain strong relationships with our residents and stakeholders.
  • Work collaboratively with our team to resolve issues and improve our services.
  • Contribute to the development and implementation of new initiatives to enhance our resident experience.

What You'll Need

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Possess a positive attitude and a passion for delivering exceptional customer experiences.

Benefits and Perks

  • An estimated annual salary of $65,000 - $75,000.
  • A comprehensive benefits package, including insurance discounts up to 10% with top providers.
  • A month dedicated to your well-being and health, plus a day off to celebrate however you want.
  • A passionate work environment that inspires and energizes.
  • Birthday leave because your special day deserves to be celebrated.
  • Generous referral bonuses (up to $5k) for bringing great talent to our team.
  • EAP, Sonder & Duress support to ensure your peace of mind.

About Us

Scape is a leading provider of student accommodation in Australia, providing a unique, amazing experience and a safe environment for students to thrive. We value diversity and inclusion, and we strive to create an inclusive environment that respects and values all perspectives. If you share our values and are passionate about delivering exceptional customer experiences, we want to hear from you



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