Senior Customer Experience Representative

4 weeks ago


Melbourne, Victoria, Australia Allianz Australia Full time

Allianz Australia is a leading insurance provider with a strong focus on customer service. We are currently seeking a Senior Customer Experience Representative to join our team.

As a Senior Customer Experience Representative, you will be responsible for providing exceptional customer service and support to our members and partners. This includes answering inbound calls, providing quotes, issuing policies, managing and renewing existing policies, and providing general information.

We offer a full-time permanent opportunity with great staff benefits and hybrid and flexible working arrangements. The ideal candidate will have motivation to expand, learn, and grow within a high performing team, experience in customer service and sales, and strong verbal and written communication skills.

The salary for this role is approximately AU$65,000 - AU$80,000 per annum, depending on experience. If you are passionate about delivering exceptional customer experiences and want to work for a company that values diversity and inclusion, please apply.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion. Our team is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

Some of the key responsibilities of this role include:

  • Answering inbound calls from members and partners;
  • Providing quotes and issuing policies;
  • Managing and renewing existing policies;
  • Providing general information;


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia Carlton & United Breweries Full time

    Your ImpactAs a leading beverage organisation, we are seeking an experienced Customer Experience Representative to join our team in Southbank, Melbourne.This is a great opportunity for a customer-focused individual who thrives in a fast-paced environment with structured KPIs. If you have experience in problem-solving, logistics, operations, or inventory...


  • Melbourne, Victoria, Australia inchcape Full time

    About the RoleThis exciting opportunity is part of our global team that thrives on innovation and delivering exceptional customer experiences.We are seeking a skilled Customer Experience Representative to join our team at Inchcape, a leading automotive retailer. In this role, you will be responsible for managing the sales process, ensuring that customers...


  • Melbourne, Victoria, Australia Scape Full time

    Delivering Exceptional ServiceWe are seeking a highly skilled Customer Experience Representative to join our team at Scape. As the face of our company, you will be responsible for delivering top-notch service and support to our residents and visitors.Scape's vision is to provide an exceptional living experience for our students, and we are looking for...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Consolidated Property Services Full time

    About UsWe are a leading provider of cleaning services at BIC Consolidated Services.Job OverviewThis is an exciting opportunity to join our team as a Senior Customer Experience Manager. We are looking for a passionate and well-rounded individual with experience in customer service management to lead, mentor, and motivate a team of 15 customer service...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.


  • Melbourne, Victoria, Australia Michael Page Full time

    Company Overview:Micahel Page is a global FMCG retail organisation with a strong customer base and high market share. We operate on a global scale and aim to deliver the best outcomes to all customers on every interaction.About the Role:We are seeking an experienced Global Customer Experience Representative to join our team in Melbourne CBD. As a key member...


  • Melbourne, Victoria, Australia Telstra Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in Werribee. This is an excellent opportunity for an experienced professional to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Provide top-notch customer service to all customers, ensuring their needs are met and exceeded.Maximise...


  • Melbourne, Victoria, Australia Scape Full time

    Scape is a leading provider of student accommodation in Australia, offering a unique and amazing experience for our residents.We currently have the capacity to provide a home to 17,000 students and are growing. Our vision is to be the Earth's best living company, creating a safe environment that helps students make the most of their studies.As a Senior...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    About the RoleWe’re seeking an experienced Senior Service Designer to champion our customer-led culture at Bupa Asia Pacific. As a key member of our team, you’ll help build a customer-first approach through the pragmatic application of Human Centred Design methods.Your Key ResponsibilitiesYou’ll design end-to-end customer experiences, delivering key...


  • Melbourne, Victoria, Australia Stramit Full time

    About the PositionWe are seeking a dedicated Customer Service Representative to join our dynamic team at Stramit. As the main point of contact for our valued customers, you will be responsible for thoroughly understanding customer needs and fostering sales through outstanding service delivery.Your key responsibilities will include:Responding promptly and...


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Alinta Energy Full time

    Company OverviewAlinta Energy is a leading energy retailer with a strong presence in Australia, committed to transforming the energy sector through sustainable and affordable solutions.We're a dynamic company that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional service while ensuring compliance...


  • Melbourne, Victoria, Australia Bupa Full time

    We're seeking a Customer Experience Representative to join our team in Northland. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers.About the RoleThis is an exciting opportunity to work with a leading healthcare provider and contribute to delivering exceptional customer experiences. You'll be...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced Design Director to lead our customer experience strategy team at Dental Corporation. As a Senior Service Designer, you will be responsible for championing the customer and driving a customer-led culture through the application of Human Centred Design methods.Key ResponsibilitiesLead the design...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    About the RoleWe are seeking an experienced Senior Customer Experience Leader to champion our customer-led culture and drive business growth.Job DescriptionAs a Senior Customer Experience Leader, you will be responsible for designing end-to-end experiences that meet our customers' evolving needs. This includes:Championing customer-centric decision making...


  • Melbourne, Victoria, Australia Yarra City Council Full time

    Job Title: Senior Customer Experience ManagerEstimated Salary: AU$100,000 - AU$120,000 per annumAbout the RoleAs a Senior Customer Experience Manager at Yarra City Council, you will have the opportunity to lead a team of customer service professionals in delivering exceptional experiences across our leisure centres.ResponsibilitiesLead the customer service...


  • Melbourne, Victoria, Australia Stockland Full time

    We are seeking a Senior Customer Experience Manager to join our team in Melbourne, offering flexible working between home and office.About the RoleAs a Senior Customer Experience Manager, you will be responsible for delivering exceptional customer service, enhancing Stockland's competitive position and brand. Your key responsibilities will include:Building...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleAs a Customer Advisor at Bendigo and Adelaide Bank, you will be the face of our branch and business. With extensive knowledge and expertise, you will use your skills to provide exceptional customer service, educate customers on our online platforms and tools, and recommend products and services to help them achieve their financial goals.Key...