Senior Customer Experience Representative

13 hours ago


Melbourne, Victoria, Australia Allianz Australia Full time

Allianz Australia is a leading insurance provider with a strong focus on customer service. We are currently seeking a Senior Customer Experience Representative to join our team.

As a Senior Customer Experience Representative, you will be responsible for providing exceptional customer service and support to our members and partners. This includes answering inbound calls, providing quotes, issuing policies, managing and renewing existing policies, and providing general information.

We offer a full-time permanent opportunity with great staff benefits and hybrid and flexible working arrangements. The ideal candidate will have motivation to expand, learn, and grow within a high performing team, experience in customer service and sales, and strong verbal and written communication skills.

The salary for this role is approximately AU$65,000 - AU$80,000 per annum, depending on experience. If you are passionate about delivering exceptional customer experiences and want to work for a company that values diversity and inclusion, please apply.

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion. Our team is committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.

Some of the key responsibilities of this role include:

  • Answering inbound calls from members and partners;
  • Providing quotes and issuing policies;
  • Managing and renewing existing policies;
  • Providing general information;


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