Customer Experience Representative
3 weeks ago
We are seeking a dedicated and passionate Customer Service Consultant to join our team in Melbourne's CBD. As a key member of our customer service team, you will be responsible for providing exceptional service to members through various channels, including phone, email, and online webchat.
This role combines customer service and soft sales, focusing on responding to inquiries, processing banking requests, and promoting products and services to deliver an enhanced experience for members. You will work closely with our internal teams to ensure seamless communication and efficient issue resolution.
Responsibilities- Provide exceptional customer service to members via phone, email, and online webchat
- Respond to inquiries and resolve issues in a timely and professional manner
- Process banking requests and promote products and services to meet customer needs
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution
- 1 year experience in banking or financial services in a phone-based customer service role
- Genuine passion for customer service and building rapport
- Tech-savviness with ability to pick up new systems easily
- Ability to learn and retain detailed product information
- RG416 is highly desirable but not required (can be completed during training)
- Fully-paid 6-week training program
- Opportunity for growth and progression within the company
- Reward and recognition program plus additional leave purchase options
- Hybrid working arrangement with 3 days from office and 2 days WFH
- No weekend or evening shifts
- 36-hour week with attractive salary of $73,105 inc super
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Customer Experience Representative
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Customer Experience Representative
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