Customer Experience Representative

3 weeks ago


Melbourne, Victoria, Australia SMAART Recruitment Full time
About the Role

We are seeking a dedicated and passionate Customer Service Consultant to join our team in Melbourne's CBD. As a key member of our customer service team, you will be responsible for providing exceptional service to members through various channels, including phone, email, and online webchat.

This role combines customer service and soft sales, focusing on responding to inquiries, processing banking requests, and promoting products and services to deliver an enhanced experience for members. You will work closely with our internal teams to ensure seamless communication and efficient issue resolution.

Responsibilities
  • Provide exceptional customer service to members via phone, email, and online webchat
  • Respond to inquiries and resolve issues in a timely and professional manner
  • Process banking requests and promote products and services to meet customer needs
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution
Requirements
  • 1 year experience in banking or financial services in a phone-based customer service role
  • Genuine passion for customer service and building rapport
  • Tech-savviness with ability to pick up new systems easily
  • Ability to learn and retain detailed product information
  • RG416 is highly desirable but not required (can be completed during training)
What We Offer
  • Fully-paid 6-week training program
  • Opportunity for growth and progression within the company
  • Reward and recognition program plus additional leave purchase options
  • Hybrid working arrangement with 3 days from office and 2 days WFH
  • No weekend or evening shifts
  • 36-hour week with attractive salary of $73,105 inc super


  • Melbourne, Victoria, Australia Carlton & United Breweries Full time

    Your ImpactAs a leading beverage organisation, we are seeking an experienced Customer Experience Representative to join our team in Southbank, Melbourne.This is a great opportunity for a customer-focused individual who thrives in a fast-paced environment with structured KPIs. If you have experience in problem-solving, logistics, operations, or inventory...


  • Melbourne, Victoria, Australia Belgravia Leisure Full time

    About the RoleWe are seeking passionate customer experience representatives who are committed to delivering exceptional service and promoting our brand and services to potential and existing customers. This is a full-time position requiring flexible availability to work weekdays and weekends.The ideal candidate will have strong communication skills, both...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...


  • Melbourne, Victoria, Australia inchcape Full time

    About the RoleThis exciting opportunity is part of our global team that thrives on innovation and delivering exceptional customer experiences.We are seeking a skilled Customer Experience Representative to join our team at Inchcape, a leading automotive retailer. In this role, you will be responsible for managing the sales process, ensuring that customers...


  • Melbourne, Victoria, Australia Allianz Australia Full time

    Allianz Australia is a leading insurance provider with a strong focus on customer service. We are currently seeking a Senior Customer Experience Representative to join our team.As a Senior Customer Experience Representative, you will be responsible for providing exceptional customer service and support to our members and partners. This includes answering...


  • Melbourne, Victoria, Australia Scape Full time

    Delivering Exceptional ServiceWe are seeking a highly skilled Customer Experience Representative to join our team at Scape. As the face of our company, you will be responsible for delivering top-notch service and support to our residents and visitors.Scape's vision is to provide an exceptional living experience for our students, and we are looking for...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.


  • Melbourne, Victoria, Australia Michael Page Full time

    Company Overview:Micahel Page is a global FMCG retail organisation with a strong customer base and high market share. We operate on a global scale and aim to deliver the best outcomes to all customers on every interaction.About the Role:We are seeking an experienced Global Customer Experience Representative to join our team in Melbourne CBD. As a key member...


  • Melbourne, Victoria, Australia Telstra Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in Werribee. This is an excellent opportunity for an experienced professional to deliver exceptional customer experiences and drive sales growth.Key Responsibilities:Provide top-notch customer service to all customers, ensuring their needs are met and exceeded.Maximise...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Company OverviewAt Intrepid Travel, we're a team of passionate individuals dedicated to creating life-changing experiences for our customers. As a certified B Corp, we prioritize sustainability and social responsibility in everything we do.SalaryWe offer a highly competitive salary of $150,000 - $200,000 per annum, depending on experience, as well as a range...


  • Melbourne, Victoria, Australia Stramit Full time

    About the PositionWe are seeking a dedicated Customer Service Representative to join our dynamic team at Stramit. As the main point of contact for our valued customers, you will be responsible for thoroughly understanding customer needs and fostering sales through outstanding service delivery.Your key responsibilities will include:Responding promptly and...


  • Melbourne, Victoria, Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe are seeking a skilled Technical Product Expert to join our Commercial-RTA-Customer Experience team. As a key member of our team, you will provide technical support to our Real Estate agency clients using our Real Time Agent product.As a Technical Product Expert, you will be responsible for delivering high-quality technical support to our...


  • Melbourne, Victoria, Australia Bupa Full time

    We're seeking a Customer Experience Representative to join our team in Northland. As a valued member of our team, you'll have the opportunity to make a real difference in the lives of our customers.About the RoleThis is an exciting opportunity to work with a leading healthcare provider and contribute to delivering exceptional customer experiences. You'll be...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About the RoleAs a Customer Advisor at Bendigo and Adelaide Bank, you will be the face of our branch and business. With extensive knowledge and expertise, you will use your skills to provide exceptional customer service, educate customers on our online platforms and tools, and recommend products and services to help them achieve their financial goals.Key...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    Embark on a fulfilling career as a Customer Service Officer with Bendigo Bank, where you will be the face of the branch and play a vital role in delivering exceptional customer experiences. We are seeking an experienced professional to join our team at Wantirna, working 76 hours per fortnight. As a Customer Service Officer, you will be responsible for...


  • Melbourne, Victoria, Australia Brandbank Group Full time

    We are excited to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group.The ideal candidate will be a natural people's person, able to quickly build rapport and achieve department sales goals. Retail experience is essential, as well as familiarity with live chat, social media, and email...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    Unlock your full potential in a dynamic and rewarding role with Bendigo Bank!We're seeking an experienced Customer Service Officer to join our team at Murrumbeena, where you'll be the face of our branch and play a vital role in delivering exceptional customer experiences.About the RoleThis is a full-time opportunity that will see you working 76 hours per...


  • East Melbourne, Victoria, Australia Costco Wholesale Full time

    Job DescriptionThis role offers an exciting opportunity to join Costco Wholesale as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our members.ResponsibilitiesConduct thorough building safety and security checks, identifying...


  • Melbourne, Victoria, Australia Australian Distilling Co Full time

    Customer Service RepresentativeAustralian Distilling Co is seeking an experienced Customer Service Representative to join our team. As the face of our brand, you will be responsible for delivering exceptional customer service and ensuring our venue is presented to the highest standard.