Customer Experience Representative

1 week ago

Melbourne, Victoria, Australia inchcape Full time
About the Role

This exciting opportunity is part of our global team that thrives on innovation and delivering exceptional customer experiences.

We are seeking a skilled Customer Experience Representative to join our team at Inchcape, a leading automotive retailer. In this role, you will be responsible for managing the sales process, ensuring that customers receive personalized solutions that meet their unique needs.

Key Responsibilities:
  • Gain comprehensive product knowledge and effectively communicate benefits to customers during demonstrations.
  • Act as the primary contact for customer inquiries, providing information on vehicles, aftermarket products, and financial services.
  • Manage appointments, test drives, and ensure a smooth delivery/handover experience for customers.
  • Handle customer trade-ins, prepare sales contracts, valuations, and accurately process documentation.
  • Capture and maintain accurate customer information in Salesforce and DMS while following up post-delivery to ensure satisfaction and adhere to safety procedures.
Why Join Us?

Inchcape offers its employees a range of benefits in recognition of their contribution to our success.

  • We provide thorough and ongoing training to support you in all aspects of your role.
  • Career and development opportunities - we believe in empowering our employees to drive their destiny with Inchcape.
  • A supportive team environment - we foster a positive and supportive culture where everyone thrives.
  • Enjoy more time doing what you love with additional days off, including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
  • Access to our employee benefits program, including company car rental program and discounts on vehicle purchases.
Requirements:
  • Minimum 3 years of experience in a customer-facing role within direct sales.
  • Proven ability to manage the sales process, documentation, and close sales independently.
  • Strong communication skills and proficiency in meeting KPI metrics.
  • Expertise in MS Office, digital platforms, multitasking, and organisation; valid driver's license.
  • Prior automotive industry experience, Salesforce familiarity, and commitment to delivering high-quality customer experiences with professionalism and integrity.
Compensation and Benefits:

The estimated salary for this role is $80,000 - $120,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including access to our employee benefits program.

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