Customer Experience Representative

2 weeks ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

As a Customer Advisor at Bendigo and Adelaide Bank, you will be the face of our branch and business. With extensive knowledge and expertise, you will use your skills to provide exceptional customer service, educate customers on our online platforms and tools, and recommend products and services to help them achieve their financial goals.

Key Responsibilities:
  • Provide excellent customer service and support
  • Educate customers on our digital banking services and tools
  • Recommend products and services to meet customer needs
  • Build relationships with the community to support our customers
Requirements:
  • Extensive experience in customer-facing roles or sales environments
  • Demonstrated competence in achieving consistent sales results
  • An ability to confidently communicate with customers face-to-face and over the phone
  • A passion for understanding and sharing what makes our bank unique
  • Experience in the banking and finance industry (a plus but not essential)
About Us

Bendigo and Adelaide Bank is a proud Australian bank that values its community roots. We're committed to providing exceptional customer service and supporting our customers in achieving their financial goals. As a team player, you will contribute to our vision of becoming Australia's bank of choice.

Location:

The position is located at the Colac branch, offering a full-time, permanent opportunity.

Estimated Salary:

$60,000 - $80,000 per annum, depending on experience.



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