Housing Officer A03

1 week ago


Fortitude Valley, Queensland, Australia Empire Group Full time

Job Summary

We are seeking a skilled Housing Officer to join our team at Empire Group. As a Housing Officer, you will be responsible for providing a range of applicant, tenancy, and property management services and advice to customers with complex needs.

Key Responsibilities

  • Respond to customers face to face and via the telephone, undertaking customer interviews, making referrals to support service agencies, and assessing new social housing and private housing assistance applications from customers.
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.
  • Manage tenancy arrangements, allocations, changes of tenancy, and vacancies, and liaise with other housing providers ensuring departmental compliance.
  • Manage property maintenance and conduct property inspections.
  • Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
  • Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.

Requirements

  • Proven customer service experience (telephone and face to face).
  • Previous experience in the community services industry is highly desirable.
  • Excellent communication and de-escalation skills.
  • Able to work under pressure in a fast-paced environment.
  • Basic to intermediate Microsoft Office skills and confidence to quickly learn additional IT systems.
  • High confidentiality, empathy, and resilience to deal with people in distress.
  • A National Criminal History check will be required before placement.
  • Driver's License.

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