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Boutique Manager

7 months ago

Fortitude Valley, Australia Molten Store Full time

**Shine with us**:
Since its starry-eyed beginnings, Molten Store has been inspired by a sense of wonder in all things historical. At our heart, we long to give old jewellery new life through the restoration of long-adored treasures, and recycling materials from well-worn curiosities. We’re a proudly Brisbane-born brand with a flagship boutique on James Street, and a dreamy boutique at Westfield Chermside.
- James Street

Based in-store on a full-time (Tuesday - Saturday) roster, the Boutique Manager supports our retail team and boutique location in leading team culture, boutique operations, and business performance.

**We offer**:

- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business

**About you**:

- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator

**As our Boutique Manager, we will empower you to**:
Lead your team to achieve or exceed boutique targets, championing a culture of first-class customer service

Achieve or exceed personal sales targets to set the benchmark for team performance

Lead a high-performance culture by coaching and delivering direct feedback to your team

Ensure responsibility for store-based eCommerce despatch

Prepare the monthly roster for your boutique location

Instigate a culture of team development

Lead the hiring of Assistant Manager and Casual Sales Assistant roles

Onboard new team members and oversee training of the retail team as directed

Approve timesheets for the broader retail team weekly

Uphold a professional standard by demonstrating professional acumen around managing team expectations

Be the highest point of escalation for customer resolutions before _Head_ Office for matters concerning your boutique location

Proactively communicate feedback and insights on product and customer service

Collaborate with _Head_ Office to implement and maintain standards of customer care

Proactively lead improvement and optimisation recommendations around the in-store experience

Oversee the cleanliness and house-keeping of your base location

**To **_apply_**: