Housing Services Coordinator

1 month ago


Fortitude Valley, Queensland, Australia Empire Group Full time

About the Role

The Empire Group is seeking a skilled and empathetic professional to join our Housing Service Centre team as a Housing Services Coordinator. In this role, you will provide a range of applicant, tenancy, and property management services and advice to customers with complex needs.

Key Responsibilities

  • Respond to customers face to face and via the telephone, undertaking customer interviews, making referrals to support service agencies, and assessing new social housing and private housing assistance applications from customers.
  • Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
  • Manage tenancy arrangements, allocations, changes of tenancy, and vacancies, and liaise with other housing providers to ensure departmental compliance.
  • Conduct home visits to properties, investigate and facilitate any tenancy disputes and complaints.
  • Manage property maintenance and conduct property inspections.
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.

Requirements

  • Proven customer service experience (telephone and face to face)
  • Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems
  • Excellent communication and de-escalation skills
  • High confidentiality, empathy, and resilience to deal with people in distress
  • Previous experience in a community services role is highly desirable
  • Able to work under pressure in a fast-paced environment
  • High attention to detail and able to work independently
  • A National Criminal History check will be required before placement
  • Driver's License


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