Housing Officer
3 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Housing Officer. This is a temporary role with a high likelihood of extension, offering a great opportunity to gain experience working within the Queensland Government.
Key Responsibilities:
- Assess property applications and grants, conduct client interviews, and make referrals to support service agencies as required.
- Maintain property waitlists, allocations, and vacancies, ensuring departmental compliance as the lessor in all tenancy arrangements.
- Assist with conducting visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.
- Monitor and manage outstanding arrears, rent assessments, pay deductions, and refunds; action sundry debts and collections.
- Manage the maintenance of properties and conduct property inspections.
- Maintain accurate client and property records and file notes.
Requirements:
- Customer service experience with a proven ability to build rapport, actively listen, demonstrate empathy, and de-escalate challenging customer interactions.
- Previous administration experience in an office environment with a proven ability to pick up new systems and technology quickly and navigate multiple applications and screens efficiently.
- Property management experience is an advantage but not essential.
- Proven experience and examples of managing your work effectively while working in a fast-paced, deadline-driven environment.
- Willingness to embrace new challenges and adapt to change.
- Well-developed, inclusive communication and interpersonal skills that focus on professional, ethical, and culturally sensitive behavior.
- High level of accuracy and attention to detail with fast and accurate keyboarding skills.
- Positive attitude and team player approach with experience adapting to different work tasks on a daily basis to support organizational goals.
- Availability to work 8:30am to 4:30pm Monday to Friday and commence the temporary assignment with short notice.
What We Offer:
- Casual hourly rate of $46.84 (plus super)
- Temporary role with a high likelihood of extension
How to Apply:
Please submit your application as soon as possible. If you have any specific questions regarding this opportunity, please contact us on 07 3812 2920.
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