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Customer Experience Manager

4 weeks ago

Wollongong, New South Wales, Australia Medibank Full time

As a Team Leader in our Growth Squad, you'll have the exciting opportunity to empower a talented team of specialists across Inbound Sales, Retention, Outbound Sales, and Messaging Sales. You'll play a key role in building a culture of autonomy, driving high performance, and creating memorable customer experiences.

About This Role
  • Coaching & Development: Mentor the team to sharpen their skills and improve the customer experience.
  • Drive Performance: Organize, schedule, and motivate your team to hit those targets.
  • Continuous Improvement: Lead the charge on initiatives that wow our customers and nail first-call resolutions.
  • Empowerment & Autonomy: Foster a culture where everyone owns their customer interactions from start to finish.

We're looking for an experienced Sales/Retention Leader based in either Wollongong or Sydney with a flair for exceeding KPIs and building a collaborative team culture.

About You
  • Management Experience: Minimum of a few years (health insurance industry desirable).
  • Sales Savvy: Proven success in smashing targets.
  • Remote Leadership: Skilled at managing and motivating remote teams.
  • Adaptability: Agile with change and quick problem-solving abilities.

The estimated salary range for this role is $90,000 - $110,000 per annum, depending on experience.

This role offers flexible work arrangements, including 100% remote work options, as well as access to competitive salaries, career growth opportunities, and a comprehensive benefits package.

Key Benefits:

  • Flexible work arrangements
  • Competitive salaries
  • Career growth opportunities
  • Comprehensive benefits package