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Customer Service Representative

1 month ago

Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time
About Us

At Probe Group, we're driven by passion and a desire to deliver exceptional service. Our purpose is to empower individuals and families through innovative solutions. With a strong presence across the Pacific, Asia, and North America, we're committed to fostering a culture of excellence.

We're seeking dedicated Customer Care Consultants to join our dynamic team in our Wollongong NSW call center. As a permanent ongoing role, you'll have the opportunity to make a meaningful impact on people's lives.

Job Description

We're looking for passionate professionals who thrive in fast-paced environments and are eager to provide outstanding customer service. As a Customer Care Consultant, you'll play a vital role in assisting families and carers by answering inbound calls. Your responsibilities will include:

  • Providing information and discussing available options to support independent living at home.
  • Advising on services that cater to short-term and long-term care solutions.

This role offers a fantastic opportunity for individuals who enjoy helping others and making a difference in their community. If you're passionate about delivering exceptional service and supporting vulnerable populations, we encourage you to apply.

Key Responsibilities
  • Answer inbound calls from customers and provide information on available options.
  • Discuss and advise on services that support independent living at home and short-term/long-term care solutions.
  • Maintain accurate records and update customer information as necessary.
Requirements

To be successful in this role, you'll need:

  • Exceptional customer service skills and the ability to handle complex situations.
  • Proficiency in PC literacy and experience with various computer platforms and software.
  • Adaptability in a busy environment and strong multitasking skills.
  • Clear verbal and written communication abilities.
  • Eagerness to learn and stay updated on changes in process.
Benefits

We offer a range of benefits to support your professional growth and well-being, including:

  • A competitive salary: $60,000 - $80,000 per annum (dependent on experience).
  • Opportunities for career progression and professional development.
  • An inclusive culture that values diversity, equity, and inclusion.
  • Unlimited access to a trusted mental health and well-being platform.

We believe in celebrating individuality and promoting a culture of respect, integrity, innovation, and transparency. If you're passionate about delivering exceptional service and making a difference in people's lives, we invite you to join our team.