Aged Care Customer Service Officer

3 days ago


Wollongong, New South Wales, Australia Warrigal Full time
About the Role

As a valued member of our team, you will play a critical role in providing exceptional customer service to our residents and their families. You will be the first point of contact for visitors to our facility, providing professional assistance and services to all customers and the wider community.

Company Overview

Warrigal is a leading provider of aged care services with over 60 years of experience. We are committed to delivering high-quality care that enhances the lives of our residents. Our purpose is to support older people to have great lives, and we believe in challenging ageist thinking in Australia.

Salary and Benefits

We offer a competitive hourly rate of $26.64-$31.10, plus superannuation and penalty rates for nights and weekends. You will also receive NFP salary packaging, allowing you to pay up to $18,550 less tax per year. This means more money for you to enjoy your life outside of work.

  • Part Time Position
  • Flexible availability for morning & evening shifts (06:30am -3pm, 3pm - 10:30pm)
  • Sound computer literacy skills for accurate and efficient documentation
Required Skills and Qualifications

To be successful in this role, you will need:

  • Extensive customer service experience in a customer-facing role
  • Experience developing and maintaining customer relationships
  • Demonstrated strengths in planning, time management, flexibility, and technology use
  • An understanding of the needs of older people
What We Offer

We provide a supportive and inclusive work environment that values and respects each other. You will have access to ongoing training and development opportunities, as well as a comprehensive onboarding program to set you up for success.

Location

This role is based at our Wollongong Home, located in the heart of Wollongong's Golf Course. You will have the opportunity to work in a vibrant and dynamic community that offers a range of amenities and services.



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