Customer Experience Representative

2 weeks ago


Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time

At Probe Asia Pacific Pty Ltd, we're driven by passion and a commitment to excellence. As a Customer Experience Representative, you'll play a vital role in assisting families and carers by answering inbound calls. This is an excellent opportunity to provide exceptional service and support to customers while thriving in a fast-paced work environment.

This permanent full-time role offers a fantastic chance to work in a dynamic call centre setting, where you'll be part of a culture that values fun, respect, integrity, innovation, and transparency. You will be responsible for providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

The ideal candidate will possess exceptional customer service skills, proficiency in PC literacy, adaptability in a busy environment, strong multitasking skills, clear verbal and written communication, and eagerness to learn. If you're someone who thrives in a team environment, enjoys creating great relationships with customers, and is passionate about making a difference, this role may be perfect for you.

We offer a competitive salary range between $60,000 - $70,000 per annum, depending on experience, plus benefits including unlimited access to a trusted mental health and well-being platform, opportunities for career progression, and a supportive work culture. Our company firmly believes in the strength of our people and fosters an inclusive culture that celebrates diversity and individuality. Join us in shaping the future of customer experience and helping others thrive.

Key Responsibilities:

  • Providing exceptional customer service through inbound calls
  • Assisting families and carers with services and solutions
  • Working in a dynamic call centre environment
  • Developing strong relationships with customers
  • Eagerness to learn and grow with the company

Benefits:

  • Competitive salary range between $60,000 - $70,000 per annum
  • Unlimited access to a trusted mental health and well-being platform
  • Opportunities for career progression and professional growth
  • A supportive work culture that values diversity and individuality

About Us:

We are Probe Asia Pacific Pty Ltd, a company that's powered by passion and driven by curiosity. We're committed to doing things better than yesterday and fostering an inclusive culture that celebrates our differences. At Probe, you'll have the opportunity to think differently, challenge the norm, and find your purpose.

Our Culture:

We value our employees' well-being and strive to create a workplace that's enjoyable, respectful, and rewarding. Our culture is built around the principles of fun, respect, integrity, innovation, and transparency. If you're looking for a company that invests in its people and supports their growth and development, you're in the right place.



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