Customer Service Ambassador

2 days ago


Wollongong, New South Wales, Australia IMB Bank Full time

As a valued member of our team, you will have the opportunity to kick off your career in banking with a leading member-owned bank.

We are looking for enthusiastic customer service professionals to join our branches in the Wollongong Region, providing great service and support to IMB customers in relation to their financial needs.

Main aspects of the role include:

  • Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms, cash handling and balancing
  • Working with your Manager and team to collectively achieve the branch goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties

To be successful in this role, you'll need to demonstrate:

  • Experience in sales and service, preferably in retail, banking or hospitality industries
  • Cash handling experience and an accurate eye for detail
  • A learning mindset and ambition to build a career in the banking industry
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
  • A genuine desire to help people, work directly with customers as well as work with and support a team

The estimated salary range for this role is between $60,000 - $80,000 per annum, depending on location and experience. Benefits of working with us include:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchased leave options
  • Study assistance
  • Corporate uniform
  • Genuine investment in your learning and professional growth


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