Strategic Partnership Manager

1 month ago

Sydney, New South Wales, Australia Square Full time

About the Role

We are seeking a highly skilled Strategic Partnership Manager to join our team at Square. As a key member of our Mid-Market business development team, you will be responsible for growing and expanding our strategic partnerships across a defined portfolio of Australia-based Mid-Market merchants.

Key Responsibilities

  • Develop and execute multi-year account plans in conjunction with our strategic partners to drive profitable growth and exceed profitability targets for Afterpay and our partners.
  • Lead C-level external and internal engagement and stakeholder management to build complex relationships and drive local engagement and focus for your portfolio of Australia-based merchants.
  • Manage a complex portfolio and lead the development and analysis of the overall portfolio and its performance, including the development of clear and measurable ROI models for Afterpay and its partners.
  • Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue growth across our current contracts and new opportunities.
  • Develop and refine our Merchant Value Proposition in-store and online, establishing clear marketing best practices, optimization strategies, and expansion plans with our partners and monitoring performance.
  • Identify and help scale best practices across a variety of areas, including Operations, Risk Management, Staff Training, Visual Merchandising, and Marketing plans.
  • Lead Merchant advocacy within the Afterpay business, fostering cross-functional engagement internally across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our product and offering continues to evolve and exceed both our merchants and their customers' expectations.

Requirements

  • Experience in a client-facing Sales/Account Management/Customer Success role.
  • Bachelor's degree in a relevant field.
  • Excellent relationship management skills, with the ability to manage complex relationships across all internal and external stakeholders, and build advocacy.
  • Experience in an eCommerce or start-up environment with global operations will be highly regarded.
  • Experience covering planning, people management, reporting, and profitability metrics.
  • Experience in B2B sales.
  • Comfortable effectively managing a complex portfolio while delivering top results.
  • Track record of identifying opportunities and seizing them.
  • Programme and Project management experience will be highly regarded.
  • Ability to build out Go-to-Market plans and programmes that deliver strong results and scale.

About Square

Square is a global technology company with a focus on financial services. We build tools to help more people access the economy. Our ecosystem of commerce solutions, business software, and banking services helps sellers run and grow their businesses. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. We're committed to building a more inclusive economy where our customers have equal access to opportunity.

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