Key Customer Success Advocate

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $75,000 - $95,000

Customer Support Representative role involves assisting clients with inquiries and corporate secretarial expertise.

Job Overview

In this position, you will be part of a customer support team that helps customers navigate our products and resolve issues efficiently. We are seeking a skilled customer service professional who can provide first-line support and ensure customer needs are met effectively.

  • Assist customers with product-related queries, trust setup, and other related topics.

  • Help customers navigate our products and services.

  • Provide timely support via phone calls, emails, and web forms while adhering to Service Level Agreements (SLA).

  • Collaborate with product teams to gather customer feedback for improvement purposes.

  • Log, track, update, and resolve all service requests from customers in the service management system.

  • Offer proactive progress updates and contribute to building positive relationships with customers.

  • Develop expertise on our products and services.

Requirements

  • At least 2 years of experience in a customer support role within a technology company.

  • Strong focus on customer satisfaction.

  • Attention to detail and high standards of written and communication skills.

  • Ability to work independently with minimal supervision.

What We Offer
  • Hybrid Work Model: A flexible working environment that balances office-based and remote work.
  • Flexibility & Work-Life Balance: A set of supportive policies to manage personal and professional responsibilities.
  • Career Development and Growth: Opportunities for continuous learning and skill development.
  • Industry Competitive Benefits: Comprehensive benefit plans including vacation time, mental health days, and resources for well-being.
  • Culture: A globally recognized reputation for inclusion, flexibility, and work-life balance.
  • Social Impact: Opportunities to make a positive impact in the community through volunteer work and social initiatives.

As a global business, we value diversity and seek talented individuals from all backgrounds to join our team. We strive to create an inclusive and equitable work environment where everyone has the opportunity to grow and thrive.

We make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.

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