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Customer Success Advocate
3 weeks ago
We are seeking a highly experienced professional to join our team as a Customer Success Manager. This role will be responsible for building and maintaining strong relationships with customers, providing exceptional support and ensuring customer satisfaction.
The ideal candidate will have a strong technical background in SCADA and EMS technologies, as well as commercial experience in selling or servicing large, complex customers. They will be able to communicate complex technical concepts in a clear and concise manner and provide solutions to customer issues.
This is an exciting opportunity to work with a dynamic team of innovative individuals dedicated to making a positive impact. If you are passionate about delivering outstanding customer experiences and fostering positive relationships, we encourage you to apply.
Required Skills and Qualifications- Technical Expertise: Deep expertise in SCADA and EMS technologies, software and hardware deployment at sites, managing, installing, maintaining and troubleshooting SCADA networks, hardware and software.
- Commercial Orientation: Demonstrated experience in selling or servicing large, complex customers.
- Strategic Mindset: Ability to roll up concepts to guide customers through complex discussions and come out with key takeaways.
- Strong Communication Skills: Excellent written and verbal communication skills.
- Problem-Solving: Ability to identify and resolve customer issues, proactive approach to addressing challenges.
- Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships.
As a Customer Success Manager at our company, you will enjoy a range of benefits including:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Our company is committed to creating a diverse and inclusive workplace culture that values and respects the contributions of all employees. We offer a range of programs and initiatives to support employee well-being, including flexible working arrangements, mental health resources, and professional development opportunities.
