Customer Success Advocate

4 days ago

Melbourne, Victoria, Australia beBeeEngagement Full time $85,075 - $103,895

We are seeking a highly skilled Engagement Manager to join our team. As an Engagement Manager, you will play a critical role in supporting schools to get the most from our platform.

Job Description

As an Engagement Manager, you will be the face of our organization to our customers. You will work closely with technical team members to address and resolve customer issues as proactively as possible.

Your primary responsibility will be to establish and grow strong customer relationships, and remain accountable for customer happiness throughout their entire journey. This will involve acting as a customer advocate with a focus on continually improving the customer experience.

Required Skills and Qualifications
  • Experience working with educators and in the K-12 education sector
  • Exceptional skills in cultivating relationships
  • Exemplary organisational and time management skills with an eye for detail
  • An empathetic, customer-first mindset, with an appreciation for the kinds of situations faced by schools on a day-to-day basis
  • Excellent written and verbal communication skills
Benefits

In this role, you will have the opportunity to work with a talented team of professionals who are passionate about using data to improve learning, wellbeing and business operations for our clients. We offer competitive salaries and a range of benefits including flexibility in where we work.

Others

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

  • Support Customer Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Advocate Full time $60,000 - $99,000

    As a dedicated customer advocate, this role offers a fast-paced opportunity to support customers with after-sales enquiries.Key Responsibilities:Address product quality and transit damage issues, as well as spare parts requirements.Deliver exceptional customer service through prompt and effective issue resolution.Process customer claims and return...

  • Business Success Advocate

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $70,000

    At our company, we prioritize employee satisfaction by empowering them to make the most of their time. We offer cloud-based technology solutions that simplify business operations, allowing owners to focus on their passions.We're united by our mission to drive success through personal connections. When you join our team, you become part of a community that...

  • Cloud Success Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeAdvocacy Full time $120,000 - $150,000

    Job SummaryWe are seeking a seasoned customer relationship professional to fill the role of Cloud Success Advocate. This position is responsible for building and maintaining effective relationships with customers, ensuring their successful adoption of cloud solutions.About YouKey Skills and Experience:A minimum of five years of experience in managing...

  • Customer Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $85,075 - $103,895

    Customer Advocate RoleThe Customer Advocate is the face of our organization to customers, providing exceptional support and ensuring a seamless experience.This role involves establishing strong relationships with customers, acting as their champion and advocate. The Customer Advocate will work closely with technical teams to address and resolve customer...

  • Customer Experience Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeAdvocate Full time $84,000 - $114,400

    We are seeking a highly skilled professional to join our team as a Customer Experience Advocate.Job DescriptionThe ideal candidate will have 1-3 years' experience or recent graduates with relevant internships or part-time work. They will be responsible for ensuring high levels of customer satisfaction through excellent service and providing feedback to the...

  • Customer Advocate

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

    Customer AdvocateWe seek a skilled customer advocate to provide exceptional service in high-pressure situations.Main Responsibilities:Offer quality customer service with empathy and understanding.Guide customers through account hardship processes.Review and assess hardship applications from various sources.Complete administrative tasks, including processing...

  • Customer Advocate

    3 days ago

    Melbourne, Victoria, Australia Selfwealth By Syfe Full time

    Why this role mattersSyfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and...

  • Customer Success Advocate

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $120,000 - $140,000

    Job DescriptionWe are seeking a highly experienced professional to join our team as a Customer Success Manager. This role will be responsible for building and maintaining strong relationships with customers, providing exceptional support and ensuring customer satisfaction.The ideal candidate will have a strong technical background in SCADA and EMS...

  • Customer Advocate

    7 days ago

    Melbourne, Victoria, Australia Selfwealth by Syfe Full time $70,000 - $120,000 per year

    Why this role mattersSyfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and...

  • Client Success Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeAgtech Full time $90,000 - $110,000

    Job Title: Client Success Advocate">The RoleAs a valued member of our team, you will provide exceptional support to clients ensuring the seamless adoption of our innovative farm technology solutions.You will engage and guide new clients through the onboarding process, proactively address client concerns, provide solutions, troubleshoot technical issues, and...