Cloud Success Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeAdvocacy Full time $120,000 - $150,000
Job Summary

We are seeking a seasoned customer relationship professional to fill the role of Cloud Success Advocate. This position is responsible for building and maintaining effective relationships with customers, ensuring their successful adoption of cloud solutions.


About You

Key Skills and Experience:

  • A minimum of five years of experience in managing customer delivery of IT related support and solutions that demonstrate measurable impact on business outcomes
  • Proven ability to build and maintain effective relationships at various levels, including senior executives
  • Broad understanding of cloud technologies and industry directions, including Microsoft technologies
  • Skills in creating, planning, managing, and delivering programs through cross-group collaboration, resource orchestration, communication, and analyzing outcomes by paying close attention to detail
  • Experience in managing a portfolio of customers and participating in account planning
  • Proven track record of driving decisions collaboratively, resolving conflicts, communicating successfully either verbally or in written format, and presenting confidently to large or small audiences

Responsibilities

Key Responsibilities:

  • Driving customer cloud adoption and customer success is the prevailing business priority
  • Using a data-driven approach, perform assessments and analyses of customers' adoption activities to optimize Microsoft solutions against adoption and business Key Performance Indicators (KPIs), success measures, and customer expectations
  • Adapts customer success plans in order to stay aligned with our customers' strategic vision. Optimizes value realization by engaging other resources and ensuring progress reporting
  • Galvanizes technical and sales experts to develop customer-specific roadmaps to drive further business value
  • Partnering with the core account team to contribute to the strategic account plan and bring technical, industry, and customer-specific insights to create customer value through accelerating cloud usage
  • Creating customer value by accelerating cloud consumption/usage, supportability, and improving the customer experience with technical intensity and actioning customer feedback
  • Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes and deliver on the One Microsoft advantage

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