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Business Success Advocate
2 weeks ago
At our company, we prioritize employee satisfaction by empowering them to make the most of their time. We offer cloud-based technology solutions that simplify business operations, allowing owners to focus on their passions.
We're united by our mission to drive success through personal connections. When you join our team, you become part of a community that strengthens relationships with our products.
As a proactive member, you'll advocate for customer needs internally, own challenges, and work to prevent recurring issues. You'll provide initial responses to tickets, assign tasks based on complexity, and respond to inquiries via phone, chat, and email. You'll ensure every inquiry is handled according to our service level agreements.
Our hybrid work model offers flexibility, with 2-3 days in the office and the rest working from home.
- You'll support customers across our platform
- You'll handle dissatisfied customers professionally
- You'll maintain knowledge of all our products, services, and promotions
- You'll support system improvements and new technology roll-outs
- You'll monitor performance and identify potential issues
