Key Account Advocate

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $102,345 - $123,456
Job Description

Xplor Education is seeking a dedicated and passionate Customer Success Manager to join our team. This role will be responsible for building strong, lasting relationships with our customers, driving success and retention through effective onboarding, support, and product adoption.

About the Opportunity:

You will be part of our Xplor Education Vertical in Melbourne, working closely with our Account Management Team Lead to provide exceptional post-sales experience for our customers. Your key responsibilities will include:

  • Providing solutions-focused support to ensure long-term customer satisfaction, product adoption, and partnership growth.
  • Helping customers adopt and activate our product suite.
  • Ensuring timely and accurate responses to customer inquiries and escalating issues as needed.
  • Maintaining regular customer contact through monthly meetings, quarterly business reviews, and other engagement activities.
  • Staying up-to-date on product changes and developments, introducing customers to webinars, product release notes, and other relevant information.
  • Advocating customer needs and issues cross-departmentally and operating as a liaison between management and customers.
  • Leading issue resolution and escalation management, thinking critically to solve problems quickly and effectively.
  • Ensuring CRM records are accurate and up-to-date across customer communications, key account data, and engagement activities.

This is an exciting opportunity to make a real impact every day, enriching customers' experiences and driving business growth. If you're motivated by meaningful work, resonate with our core values, have a positive outlook, and thrive in a fast-paced environment, we encourage you to apply.

  • Support Customer Advocate

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Advocate Full time $60,000 - $99,000

    As a dedicated customer advocate, this role offers a fast-paced opportunity to support customers with after-sales enquiries.Key Responsibilities:Address product quality and transit damage issues, as well as spare parts requirements.Deliver exceptional customer service through prompt and effective issue resolution.Process customer claims and return...

  • Key Account Manager

    7 days ago

    Melbourne, Victoria, Australia Mars, Incorporated And Its Affiliates Full time

    Job Description:At Royal Canin, we specialize in scientifically formulated nutrition to support the unique needs of cats and dogs.We are looking for a commercially savvy Key Account Manager to drive strategic partnerships and sales growth within the Pet Specialty Retail channel in Australia for a major account.As the Key Account Manager, you will play a...

  • Key Account

    3 days ago

    Melbourne, Victoria, Australia Glanbia Foods Full time

    Join us at GPN and inspire people everywhere to achieve their performance and healthy lfiestyle goalsAt Glanbia Performance Nutrition (GPN), our mission is to inspire people everywhere to achieve their performance and healthy lifestyle goals We are a global leader in the performance nutrition industry and have a portfolio of ten brands, including Optimum...

  • Key Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full time

    Job Description:At Royal Canin, we specialize in scientifically formulated nutrition to support the unique needs of cats and dogs.We are looking for a commercially savvy Key Account Manager to drive strategic partnerships and sales growth within the Pet Specialty Retail channel in Australia for a major account.As the Key Account Manager, you will play a...

  • Key Account Manager

    7 days ago

    Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full time

    Job Description:At Royal Canin, we specialize in scientifically formulated nutrition to support the unique needs of cats and dogs.We are looking for a commercially savvy Key Account Manager to drive strategic partnerships and sales growth within the Pet Specialty Retail channel in Australia for a major account.As the Key Account Manager, you will play a...

  • Key Account Manager

    7 days ago

    Melbourne, Victoria, Australia Accent Support Office Full time $70,000 - $120,000 per year

    At UGG and HOKA, we do more than create footwear - we craft experiences. From iconic comfort to performance innovation, both brands are expanding boldly into the lifestyle space, redefining what it means to move, live, and feel good.We're on the hunt for a Key Account Manager to lead growth within the lifestyle channel, managing strategic accounts and...

  • Key Account Manager

    1 week ago

    Melbourne, Victoria, Australia C.H. Robinson Full time

    **POSITION** SUMMARY**The Key Account Manager (KAM) is responsible to drive growth and maximize retention of a portfolio of accounts. The Key Account Manager creates demand, identifies new opportunities within their portfolio, and sells creative solutions aligned to the customer needs. As the primary point of accountability, the Key Account Manager is...

  • Key Account Manager

    3 days ago

    Melbourne, Victoria, Australia Wsp Australia Full time

    WSP has an ambitious strategy to continuously grow our aviation business across Australia. We currently have an exciting opportunity for a **Key Account Manager Australia Pacific Airports Melbourne (Melbourne Airport) to join our Melbourne office **to be a part of our business success in this area**. **The key function of this role is to create a productive,...

  • Key Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Projectory Full time

    At WSP we develop creative, comprehensive and sustainable engineering solutions for a future where society can thrive.Equipped with an intimate understanding of local intricacies, world-class talent and proactive leadership, we plan, design, manage and engineer long lasting and impactful solutions to uniquely complex problems.With 55,000 talented people in...

  • Employee Advocate

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $120,000

    Flare is a leading provider of advanced employee benefits and onboarding solutions.About the role:- A Customer Advocate will engage with customers to drive long-term relationships.A key component of this role is to educate employees about their benefits. This will be done through various tools, such as webinars, presentations, customer visits, expos, and...