Claims Support Specialist

1 week ago

Sydney, New South Wales, Australia EML Australia Full time

EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey.

We continue to experience growth and have over 4,000 dedicated employees. We foster a learning culture that allows for continuous investment in our employees ensuring a long-term career here at EML.

The Opportunity

As part of our diverse team based in Sydney, you will make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We have multiple entry-level roles available in our claims teams where you will manage a portfolio of workers' compensation claims and liaise with injured workers, employers, and their treating health practitioners.

Claims management is a team effort; we have designated specialists who are experienced and here to support you, such as technical specialists, injury management specialists, mobile case managers, and team leaders.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injuries and return to work.

This is a permanent, full-time position commencing on January 13th, based in our Sydney office, with flexibility to work from home up to 3 days per week once you've completed training.

Responsibilities

  • Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of workers' compensation claims within the legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.

About You

  • Previous experience within a medical, hospitality, retail, or corporate field, specialising in customer service, is highly desirable.
  • A willingness to go above and beyond for customers.
  • The ability to multitask and shift priorities when needed.
  • Thriving on working in a team environment and collaborating with others.
  • Proactive, self-motivated, and able to think creatively when engaging with stakeholders such as workers, employers, and providers.
  • High attention to detail and organisational skills.

What We Offer

We stand together as equals. EML Australia is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and respected.

EML provides career opportunities and great employee benefits including:

  • A vibrant, collaborative innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. The salary for this role is approximately $65,000 - $85,000 per year, depending on experience.

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