Claims Specialist

1 day ago


Sydney, New South Wales, Australia TAL Full time
Job Description:

The Claims Specialist plays a crucial role in the proactive management of life insurance claims, ensuring adherence to TAL's claims philosophy, procedures, and policy terms. This involves adhering to external regulations and legislation, as well as providing high-quality customer service through accurate and compliant work.

This position requires effective determination of correct benefit entitlement, ensuring timely payment in accordance with policy terms. The successful candidate will work collaboratively with internal stakeholders, including Technical Specialists, Recovery & Support Specialists, and Health Services.

Key responsibilities include arranging case conferences, preparing documentation, and initiating support options for customers. Additionally, the Claims Specialist will manage customer and partner stakeholder relationships, monitoring service delivery and quality.

Requirements:
  • Experience in a similar claims management role in the Financial Services or Insurance Industry.
  • Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.
  • Advanced time management and prioritisation skills.
  • Demonstrated analytical and problem-solving skills and attention to detail.
Salary and Benefits:

We offer an attractive salary package, estimated to be around $80,000 - $110,000 per annum, depending on location and experience. Our comprehensive benefits package includes opportunities for professional development, flexible working arrangements, and a supportive team environment.

About TAL:

TAL is committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from diverse backgrounds, and those with caring responsibilities or disabilities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today.


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