Claims Manager Specialist

20 hours ago


Sydney, New South Wales, Australia REO Group Full time
Cyber Insurance Claims Specialist

We are seeking a highly experienced Cyber Insurance Claims Specialist to join our award-winning team at REO Group. As a specialist in claims management, you will be responsible for end-to-end claims processing, working closely with the Incident Response team and Head of.

The Role:

  • Manage a portfolio of 45-65 claims, ensuring timely and proactive service to clients.
  • Collaborate with teams to track and record data mapping claims trends and provide insights to leadership and underwriting teams.
  • Interpret policy wordings and understand coverage to manage client expectations.
  • Handle claims from micro-SME to mid-market clients through various communication channels.
  • Focus on process improvement, suggesting innovative ideas to adapt and enhance our service.
  • Ensure records management and administration duties align with company policy and compliance guidelines.

Candidate Profile:

  • Minimum 3 years' experience in insurance claims, preferably cyber or commercial insurance products.
  • Proven track record of managing own claim portfolios.
  • Excellent interpretation skills for policy wordings.
  • Proactive and service-oriented approach.
  • Strong written and verbal communication skills.

Salary: $95,000 - $105,000 + superannuation benefits. We offer a supportive environment with opportunities for professional growth and development within our multi-award-winning in-house claims team.



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