Front Office Team Lead

5 days ago


Spring Hill, Queensland, Australia Accor Full time
Job Overview
Are you a customer-focused leader with experience in front office operations? Do you have a passion for delivering exceptional guest experiences?

As a Front Office Assistant Manager at our hotel, you will play a key role in ensuring that every guest feels welcome and valued. You will be responsible for evaluating guest satisfaction, monitoring trends, and driving continuous improvement of our team and processes.

Key Responsibilities:
• Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to hotel procedures and standards.
• Ensure accuracy of data and reporting.
• Liaise daily with our Reservations team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.

Requirements:
• Experience in a similar role, preferably in luxury hotels.
• Deep understanding and practical application of Front Office standards and procedures.
• Authentic customer service, interpersonal and communication skills.
• Impeccable grooming and presentation standards.
• Proficiency in the using the MS Office suite of products.
• Experience in Opera Cloud is highly desirable.
• Ability to work a range of shifts, inclusive of days, nights and weekends.

About Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless

What We Offer
• Learn your Way - Access to our Accor Academy so you can learn while you earn
• Work Your Way - Flexibility to ensure a work-life balance
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

Salary: $60,000 - $80,000 per annum.

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