Front Office Assistant Manager

3 weeks ago

Spring Hill, Queensland, Australia Accor Full time

About the Role

We are seeking a highly skilled Front Office Assistant Manager to join our team at Mercure Brisbane Spring Hill. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and ensuring seamless hotel operations.

Key Responsibilities

  • Evaluate guest satisfaction and drive continuous improvement of our team and processes.
  • Oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes adhere to hotel procedures and standards.
  • Ensure accuracy of data and reporting.
  • Liaise daily with our Reservations team.
  • Manage customer relations and deliver truly memorable experiences for our guests.
  • Be our 'Loyalty Champion' and strive to recruit new members to our loyalty program.

Requirements

  • Experience in a similar role, preferably in luxury hotels.
  • Deep understanding and practical application of Front Office standards and procedures.
  • Authentic customer service, interpersonal, and communication skills.
  • Impeccable grooming and presentation standards.
  • Proficiency in using the MS Office suite of products.
  • Experience in Opera Cloud is highly desirable.
  • Ability to work a range of shifts, inclusive of days, nights, and weekends.

About Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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