Hotel Operations Team Member

3 weeks ago

Spring Hill, Queensland, Australia Mercure Full time

Meet the Needs of Our Guests as an Overnight Hotel All Rounder at Mercure Brisbane Spring Hill

We are seeking an enthusiastic and skilled team member to join our hotel team as an Overnight Hotel All Rounder. This is a unique opportunity to work across multiple departments, including Housekeeping, Kitchen, and Front Office, ensuring our guests enjoy a seamless and exceptional experience.

Duties and Responsibilities:

  • Public Area Maintenance: Maintain and clean public areas of the hotel, ensuring they are always clean and tidy.
  • Food Preparation and Delivery: Prepare, cook, and deliver ordered meals and snacks to guests.
  • Guest Service: Ensure guests are attended to promptly and efficiently in a professional manner and without delay.
  • Security and Safety: Ensure security policy and procedures are maintained and adhered to.

Requirements:

  • Strong ability to provide exceptional service and handle guest inquiries with professionalism and a positive attitude.
  • Effective problem-solving skills and ability to multi-task.
  • Willingness to work across different departments, taking on varied tasks and responsibilities.
  • Familiarity with hotel management software (i.e., Opera).
  • Knowledge of food safety and hygiene practices.
  • High standards of cleanliness and organisation.
  • Hold a valid QLD RSA certificate or willingness to obtain one.
  • Flexible availability to work overnight shifts, including weekends, with minimal supervision.

Why Work for Mercure?

We offer a range of benefits, including access to our Accor Academy, flexibility to work your way, incredible Heartist benefits, and more.

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