Front Office Team Lead

5 days ago

Spring Hill, Queensland, Australia Accor Full time

Experience the excitement of a fast-paced hotel environment as a Front Office Assistant Manager at Mercure Brisbane Spring Hill.

We are seeking an experienced professional to join our team on a fixed-term basis (4 weeks) to cover parental leave. As a key member of our front office team, you will be responsible for ensuring exceptional customer experiences and maintaining high standards of service delivery.

Key Responsibilities:
  • Evaluate guest satisfaction and drive continuous improvement of our team and processes.
  • Oversee all guest arrivals and departures, ensuring room allocations and check-in/check-out processes adhere to Hotel procedures and standards.
  • Ensure accuracy of data and reporting.
  • Liaise daily with our Reservations team.
  • Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
  • Be our 'Loyalty Champion' striving to recruit new members to our loyalty program.
Requirements:
  • Experience in a similar role, preferably in luxury hotels.
  • Deep understanding and practical application of Front Office standards and procedures.
  • AUTHENTIC CUSTOMER SERVICE, INTERPERSONAL AND COMMUNICATION SKILLS.
  • Impeccable grooming and presentation standards.
  • Proficiency in the using the MS Office suite of products.
  • Experience in Opera Cloud is highly desirable.
  • Ability to work a range of shifts, inclusive of days, nights and weekends.
About Mercure Brisbane Spring Hill

Our hotel is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport. We feature 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

  • Learn your Way - Access to our Accor Academy so you can learn while you earn
  • Work Your Way - Flexibility to ensure a work-life balance
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide
  • Accor's refer-a-friend bonus
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program

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