Front Office Team Lead

3 days ago

Spring Hill, Queensland, Australia Accor Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Front Office Assistant Manager. This is a fantastic opportunity to work in a dynamic environment, lead by example, and drive continuous improvement.

About the Role

This fixed-term (4 weeks) parental leave cover position requires an individual who can evaluate guest satisfaction, monitor trends, and implement improvements to our team and processes. You will oversee all guest arrivals and departures, ensuring room allocations and check-in/out processes meet our hotel standards.

  • Evaluate and improve guest satisfaction and experience
  • Ensure accurate data reporting and management
  • Liaise daily with Reservations team members
  • Manage customer relations and deliver memorable experiences
  • Recruit new members to our loyalty program
Requirements

To be successful in this role, you will need:

  • Experience in a similar Front Office role, preferably in luxury hotels
  • Deep understanding of Front Office standards and procedures
  • A strong focus on customer service and interpersonal skills
  • Excellent grooming and presentation standards
  • Proficiency in MS Office suite
  • Ability to work a range of shifts, including days, nights, and weekends
What We Offer

As a member of our Accor team, you can expect:

  • An estimated salary of $60,000 - $80,000 per annum, depending on experience
  • The opportunity to learn and grow with our company
  • Flexibility to ensure a work-life balance
  • Incredible Accor Heartist benefits, including discounted food and beverage, accommodation worldwide, and more
  • Access to our Employee Assistance Program

Join us at Accor and take the first step towards a rewarding career.

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