Front Office Service Manager

6 days ago

Spring Hill, Queensland, Australia Accor Full time

Job Summary

We are seeking a Front Office Assistant Manager to cover a parental leave for 4 weeks. As a key member of our Front Office team, you will be responsible for ensuring seamless guest arrivals and departures, maintaining high standards of customer service, and driving continuous improvement in our team and processes.

  • Evaluate guest satisfaction, monitor trends, and implement improvements.
  • Oversee guest arrivals, ensure room allocations and check-in/out processes adhere to Hotel standards.
  • Manage data accuracy and reporting.
  • Liaise daily with our Reservations team.
  • Deliver exceptional customer experiences and drive loyalty program growth.

Requirements

  • Experience in a similar role, preferably in luxury hotels.
  • Deep understanding and practical application of Front Office standards and procedures.
  • Authentic customer service, interpersonal, and communication skills.
  • Impeccable grooming and presentation standards.
  • Proficiency in MS Office suite.
  • Experience with Opera Cloud is highly desirable.
  • Ability to work a range of shifts, including days, nights, and weekends.

About Accor

We are more than a worldwide leader. We welcome you as you are and offer a work environment that supports your growth and learning. With 5400+ Hotels across 110+ countries, the opportunities are endless.

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