Front Office Manager

7 days ago


Airlie Beach, Queensland, Australia Travel + Leisure Co. Full time
Put Your Career on Vacation

We're seeking a skilled Front Office Manager to join our team at Club Wyndham Airlie Beach, a luxurious resort in the heart of the Whitsundays. As a key member of our staff, you'll play a vital role in ensuring our guests have an unforgettable experience.

With a competitive salary of $73,150 per annum, plus superannuation and benefits, this is a unique opportunity to build your career with a value-driven organisation that promotes continual growth and development for its people.

Job Description:

The successful candidate will be responsible for the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You'll also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

Key Skills and Qualifications:
  • A proven track record in a Front Office department, preferably at a supervisory level (3 years desirable)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal and active listening
  • Detail focused with an organised approach and ability to multitask
  • Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem solving skills
  • Proficiency in using a computer and Microsoft Office applications
Benefits:
  • Subsidised private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand


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