Administrative Service Professional

3 weeks ago

Coolum Beach, Queensland, Australia Dormakaba Full time

About Best Doors: With a legacy spanning over 45 years, Best Doors has established itself as a leader in the Australian garage door industry. As a testament to their commitment to exceptional service and value, they have earned a reputation that sets them apart from their competitors.

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A fulfilling work environment awaits you at our Coolum Beach Office We are seeking an Administrative Service Professional to join our dynamic team. In this role, you will serve as the primary point of contact for visitors, both over the phone and in person. Your responsibilities will include booking customer service jobs, qualifying sales inquiries, and managing incoming customer communications through various channels. To excel in this position, you must possess exceptional customer service skills, keen attention to detail, and excellent verbal and written communication abilities.

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Your Key Responsibilities:

  • Provide exceptional customer service, ensuring a warm and welcoming experience for all visitors
  • Greet and assist customers with their sales and payments
  • Assist with scheduling service bookings and garage door installations
  • Manage Real Estate & Body Corporate preventative maintenance contracts
  • Perform administrative tasks such as data entry, filing, photocopying, and banking
  • Undertake ad-hoc administrative duties as required
  • Manage showroom enquiries and allocate leads to Sale Representatives

You'll be perfect for this role if you:

  • Possess strong written and verbal communication skills
  • Have prior experience in customer service and administrative roles
  • Are able to thrive in a dynamic and busy environment as a team player
  • Have a passion for customer service with a personable and approachable demeanor
  • Hold intermediate computer skills and proficiency in MS Office
  • Have administration and document management practices
  • Can apply robust procedural skills and focus on following systems accurately and consistently
  • Have sound knowledge of the local Sunshine Coast area
  • Experience in a similar role within the Garage Door, Real Estate or Building industry is desirable
  • Crm software experience is desirable, and experience in Service Max is an advantage

We offer:

  • A competitive salary range of $60,000 - $80,000 per annum, depending on your level of experience
  • Access to discounted health insurance
  • Peer-to-peer recognition via our 'AAA' nominations and awards
  • A wellbeing committee focusing on mental health, community engagement, diversity & inclusion, social & amenities
  • Empowering wellness: every employee has access to a WhereFit membership, enjoying discounts for gym memberships, apparel, and more

Dormakaba is an equal opportunity employer committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

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