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Client Support Specialist

2 months ago

Sydney, New South Wales, Australia Isentia Full time
Job Description:

At Isentia, we are seeking a skilled Client Support Executive to join our team. As a key member of our Client Success team, you will be responsible for providing exceptional service delivery and first-line support to our clients across Australia and New Zealand.

About the Role:
  • Monitor live news and social media channels to identify breaking news and alert clients with a sense of urgency.
  • Work closely with the Client Success Team Leaders to provide timely and accurate advice to client queries.
  • Collaborate with the team to ensure that every client receives exceptional client service.


Requirements:

  • Previous experience in a client/customer/account support/service role with a strong focus on delivering exceptional service.
  • Strong communication skills and problem-solving abilities with a customer-first mentality.
  • Ability to thrive in a fast-paced environment and adapt quickly to meet the evolving needs of clients and the organization.
  • Excellent IT skills, including proficiency in Word, Excel, and G-Suite, with the ability to adapt quickly to new technologies.
  • CRM experience (e.g., Salesforce) is highly desirable.
  • A strong interest in news, current affairs, and social media, coupled with a dedication to delivering outstanding client service.


What We Offer:

As a Client Support Executive at Isentia, you will have the opportunity to work with a diverse range of clients and be part of a dynamic team that is passionate about delivering exceptional service.