Global Client Relations Specialist
2 weeks ago
A Global Client Relations Specialist is responsible for building and maintaining trusting relationships with clients, ensuring a low staff turnover rate by acting as a mediator between client company representatives and Remote Workers.
Responsibilities:- Client Support: Provide administrative assistance to clients, including GES tracker support.
- Client Onboarding: Ensure seamless onboarding of new clients.
- Conflict Resolution: Resolve conflicts and act as a go-between for clients and Remote Workers.
- Periodic Consultation: Conduct periodic consultations, gather feedback, and analyze results.
- Retention Management: Manage retention of Remote Workers.
- Staffing Needs Identification: Identify and pitch for additional staffing needs.
- Bachelor's Degree in Business Administration: Hold a Bachelor's Degree in Business Administration or equivalent.
- Work Experience: Have at least 2 years of work-related experience.
- Client Interaction: Possess exposure to interacting with global clients.
- Preferred Qualifications: Preferably have account management, relationship management, and business development experiences.
- Key Attributes: Possess strong attributes, including communication skills, analytical mind, problem-solving skills, and the ability to ensure maximum client satisfaction.
- Technical Requirements: Meet the necessary technical requirements for a work-from-home setup.
This is an in-house function directly under Remote Staff, not a contracting role as a remote worker for our partner clients.
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