Global Client Relations Specialist

2 weeks ago


Sydney, New South Wales, Australia Remote Staff Full time
Job Description

A Global Client Relations Specialist is responsible for building and maintaining trusting relationships with clients, ensuring a low staff turnover rate by acting as a mediator between client company representatives and Remote Workers.

Responsibilities:
  • Client Support: Provide administrative assistance to clients, including GES tracker support.
  • Client Onboarding: Ensure seamless onboarding of new clients.
  • Conflict Resolution: Resolve conflicts and act as a go-between for clients and Remote Workers.
  • Periodic Consultation: Conduct periodic consultations, gather feedback, and analyze results.
  • Retention Management: Manage retention of Remote Workers.
  • Staffing Needs Identification: Identify and pitch for additional staffing needs.
Qualifications:
  • Bachelor's Degree in Business Administration: Hold a Bachelor's Degree in Business Administration or equivalent.
  • Work Experience: Have at least 2 years of work-related experience.
  • Client Interaction: Possess exposure to interacting with global clients.
  • Preferred Qualifications: Preferably have account management, relationship management, and business development experiences.
  • Key Attributes: Possess strong attributes, including communication skills, analytical mind, problem-solving skills, and the ability to ensure maximum client satisfaction.
  • Technical Requirements: Meet the necessary technical requirements for a work-from-home setup.
About the Role

This is an in-house function directly under Remote Staff, not a contracting role as a remote worker for our partner clients.



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