Senior Client Support Specialist

1 month ago


Sydney, New South Wales, Australia MiQ Full time

Company Overview


MiQ is a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too.


About the Role


We are seeking a Senior Client Support Specialist to join our Account Services team. This role will involve delivering consistent, reliable and friendly service for all MiQ clients.


Key Responsibilities


As a Senior Client Support Specialist, you will:



  • Ensure SLAs are met and campaign operations are seamless.
  • Work alongside an Account Manager to support on meetings, data requests & client entertainment where appropriate.
  • Develop knowledge of industry trends and the impact of these on MiQ and our clients.
  • Facilitate pre-campaign documents and manage creative tag trafficking.
  • Request and deliver screengrabs and ensure client reporting is setup.
  • Assist with the delivery of post-campaign reporting and insights and assist Account Manager with re-booking campaigns.
  • Implement and troubleshoot tracking pixels and troubleshooting campaign issues with the support of the Account Manager.
  • Research into industry trends and the impact of these on MiQ, our clients as well as the wider digital landscape.
  • Assist Account Management with data pulling and formatting.

Requirements


To be successful in this role, you will need:



  • A strong understanding of the programmatic media industry.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in a team environment.
  • High attention to detail and ability to prioritize tasks effectively.
  • Reliable and extremely organised with a proactive approach.
  • Alignment with MiQ's core values/culture.
  • A can-do attitude, with a dream to grow alongside us.

Benefits


MiQ offers a range of benefits including a hybrid work environment, new hire orientation with job specific onboarding and training, internal and global mobility opportunities, competitive healthcare benefits, bonus and performance incentives, generous annual PTO, paid parental leave, and employee resource groups designed to connect people across all MiQ regions.


What We Offer


Estimated salary: $60,000 - $80,000 per annum.


MiQ is an equal opportunity employer and E-Verify Employer.



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