Technical Service Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $80,000
Job Opportunity

This role as Technical Customer Support Specialist focuses on providing technical assistance to healthcare businesses, ensuring smooth payment and claims processes.

Key Responsibilities
  • Deliver prompt support to customers via phone and email
  • Guide customers on setting up software to integrate with our payment facilities and troubleshoot issues
  • Troubleshoot payment and claiming issues for Medicare and Private Health Insurance
  • Share feedback to improve products and services
  • Stay updated on industry changes and product enhancements
Essential Skills
  • Call centre experience handling customer interactions
  • Understanding of healthcare claiming in Australia
  • Tech-savvy approach using payments equipment and CRM systems
  • Excellent communication skills
  • Proactive mindset
Why This Role

Be part of a team driving positive change in the health sector, with opportunities to learn and grow within a supportive environment.

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