Customer Service Advocate
7 hours ago
We are seeking a highly skilled Customer Service Advocate to provide exceptional customer service via different channels of communication.
This role involves addressing customer enquiries related to products, services, warranty, order processing, data entry and resolving general complaints. The successful candidate will also provide first line technical and clinical assistance and escalate issues to relevant teams for timely resolution.
Key Responsibilities:- Handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web-based tools.
- Communicate with customers daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.
- Minimum of 1 year of related experience is required.
- The ideal candidate will have a broad knowledge of routines and procedures to handle day-to-day situations.
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